Failing Customer Service I’ve spent about 4 hours in total on the phone since I gave BT 30 days notice to close my broadband account. Within 4 days they cut me off and with that my phone line which I relied on. As it was there mistake I was sent a temporary EE broadband device to see me through to my switch over date. (No landline, they can’t reconnect you!) This £55 cost was supposed to be paid into the BT account. I’ve since been told on another call the EE account was credited with £55. This week I received a bill from BT who are still charging me for Broadband and yesterday an EE red bill for the same month of charges. (The temporary device was sent back within 14 days). These company’s are supposed to work together, but none of the operatives BT or EE look to be able to effect the billing account and can resolve the issue, what ever they tell me. The last time I called BT the operative told me to not pay the bill as I was in credit, although she could not tell me by how much or send me a revised bill. The last time I was told that I received a late payment fine on the next bill so I’ll wait and see. I have asked to speak to someone further up the chain with no luck.