No 1) piece of advice, if you need to call BT for anything set-aside 7am till 9pm. no 2) Have Valium & Beta blockers at the ready, in fact save time & take them pre-call, as one thing is for sure your gonna require them. No 3) Be prepared to be patronised to astronoimical levels, No 4) Expect ZERO results with any enquiry, No 5) make sure your phone is on a low tariff as you are going to be on the phone for many hours, No 6) a padded room will be required after interaction. No 7) Do not put your foot through the TV screen or have anything delicate or of value (smashable) close to hand, no 8) DO NOT ENTER INTO A CONTRACT WITH THEM, No 9) pretend they are the Titanic & evacute the company as an emergency!!