Trying to transfer my residential number account to a business account. BT tell me this is very straight forward. However, after receiving two job numbers even one including a new phone number and line and closing the road near my property with traffic lights following a survey by BT Openreach they want to give me a new phone number!! I am now no nearer in what is just a case of account set up facility etc. I have spent in three weeks over 8 hours on the phone, each time the call centre person has been promising to sort it. They appear initially polite and offer sympathy in sorting it out. But the whole back office is useless! Now after another 40mins today, they promise that it is finally sorted. If on this occassion nothing is done I will go elsewhere. How can this company still continue to operate with service like this....I am in business and cannot afford to spend over a working day a month on the phone to BT.