Decided to move from talk talk to BT. First order BT had an error on the system, I found out because talk talk text me saying glad you've changed your mind and decided to stay with us. I then called 2/3 times and BT ended up manually processing the order. Several days later I received my activation date of the 26th. Everything all arrived and the 26th came and went. I had my phone line transferred but no internet. Called BT on the 27th and they said that there's been a system error. Was told that my connection would be completed anytime up to the 2nd of May (apologies for the delay but bank holiday means it's going to take longer). 2nd of May passed no broadband, was told I would be updated again on the 6th. I called BT again a couple of days later, still unable to give me a date of when it would be active and couldn't now guarantee the 6th of May. I posted a complaint on social media which I was asked to contact BT with details of this complaint. I then spoke with a specialist team member on the 4th who told me I'm so sorry for the delay, I'm going to clear off your old order and then re-process. I'll expedite your request and the connection will be working on either the 10th morning, afternoon or the 11th of May morning. Nothing happened. I emailed Gavin the CEO and I was directed to the executive complaints team, they finally have given me Monday the 15th of May as my go live date... I'm not sure I believe them but we shall see. If your looking for a broadband provider do not use BT!