Cheesed off with intermittent broadband flicking off/on and bad customer service from VirginMedia I thought it time to switch suppliers. Saw adverts for BT broadband/phone, along with enticements to switch to BT. That must have been one of the most frustrating, problematic switches I've ever done with any service provider! I agreed an installation and start date with BT, only to find I had immediately started paying for BT Sports - 4 weeks earlier than agreed. The fitter told me at installation there was a problem with the new modem and I shouldn't leave it switched on unattended due to a possible fire risk - What!! He said to call BT about it. Contacted BT and was told a new modem would arrive within a week. Eight days later I contacted them again to ask where the modem was and they said they had no record of any request for a replacement modem! They eventually sent me a new one but tried to charge me a second delivery cost for the replacement - no way, it was to replace faulty goods! BT then related that delivery to another new, 18 month contract for some reason. On the phone yet again to query the new 18 month contract when I'd only signed up for 12 month one. I was told BT could not now alter that new contract but I should just cancel the contract after 12 months if I wished - now why do I think I would have been charged an early cancellation charge? He said he would check this out for me and could he put me on hold for a few minutes. 39 minutes I waited before the phone just went dead - incredibly bad customer service! I then decided to make an official complaint. 1. Wrong start date. 2. Paying earlier than agreed. 3. Faulty modem. 4. Paying twice for the modem delivery. 5. Change of contract length without any agreement on my part. 6. Was initially told I could keep my number but it didn't happen. 7. Was told if I pay 12 months line rental up front I could save 10% but that didn't happen either. All this happened within the first month. What next? I dread to think. BT really needs to realise there is such a thing as departmental communication.