After 9 months of intermittent 'premium' Infinity 2 broadband at a exuberant price I am still waiting to speak to the same customer service representative twice. Every contact with them results in a new set of promises being made by an operative (never from the same call centre). To date I have had 5 'Hubs' and 4 engineers and still can't go more than 2 weeks without the service being dropped with no 'ownership' on the part of BT. When my contract is over I will never go back.
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