Other than the broadband being really slow despite living in the city centre, I had an awful experience cancelling it, on the edge of scamming. I tried to cancel it before my one year period expired, and I was told I have to pay a cancellation fee, which makes perfect sense. So I decided to wait for one year to pass, still paying monthly even if I wasn't really using it. Fine. After the one year period passed, I called again to cancel my broadband: the customer service told me that the contract automatically extended for another year, and if I wanted to end I had to pay the same big fee I had been trying to avoid by keeping my contract active at my expense. These are the kind of things which you have to be very careful of, designed to screw money off you. Therefore I feel scammed, I will pay the exit fee but I will never ever recommend BT to anybody, as my experience has been awful.