They called me the first day of my business (01/11/2016) and as fast as the sales person can say between the the lines she said 2 years contract which I swear I never heard of it, and now I sold the business after 18 months they charge over 200 pounds for cancellation. During my time with them I had such a difficult time as they created 2 lines instead of one, one for landline and one for broadband (I only asked for one line) and were charging for 2 lines, and when they wanted to close one line (when they find out what they have done) they stopped the service in other line too which that caused line in my business stopped for 5 days and that caused me over 1000 pounds loss. They are the worst company ever existed. never ever will use them and my recommendation is everyone affected complain to OFCOM.