Absolute nightmare organisation. No communication between any of the staff and up to 6 calls per day from representatives saying the same things over and over again! I believe they have an automated system which cant be switched off and they can only put notes on their system which, obviously, nobody reads. Many of the calls can not understand what you are saying which makes it impossible to have a conversation. They just repeat the same thing over and over again. Quite oblivious to customer service and will blatantly say you are a liar when you explain what the other represented said. God knows how this company manages to survive - i certainly would never use them again,