We have had broadband through BT for 2 Years We have had a fault with our internet every week. We have spent days off work waiting for engineers to arrive. We have had our business disrupted constantly (self-employed) and lost thousands of pounds through downtime being unable to operate. We have spent the equivalent of what must now be days on the phone trying to raise fault notifications and complaints and we get nowhere. We get charged full price for a service which is operational 50% of the time. We get bugger all compensation and ultimately, the issue never gets fixed. We are leaving.