Been with BT for 18 years in my bussiness line upgraded and was told it would be a smooth trsnsistion I asked at the time of the sales call are you sure as we are internet sales , yes sir yes no down time, it’s 15.30 and we had no service all day called up 11 times and told each time we have to look into it no calls back now being told we “might be” have service to tomorrow , I gave many times told other sales people when they call me to change over service no thank you i like with bt never again , totally useless and no sorry or compensation , regards pawn it , pawn brokers Broadstairs .01843 864004