BT are totally incompetent in almost every area of operation. (except credit control where they're on the phone for payment in an instant.) From the install of business broadband (I ended up with 7 Hubs) to the cloud phone which is really poor quality. Despite 75Mbps broadband the call quality is scratchy & quiet. Trying to order additional equipment for the system resulted in the obligatory game of pass the customer as I got bounced from department to department, each more concerned with end the call than providing a solution. Whether its live chat, email of phone that standard of care is equally poor. It obvious that senior managers at BT have never put themselves through the hellish experience that is being a BT customer entails. If they have then they obviously don't care. The price is premium but the product is substandard Residental service was equally bad. There are no redeeming features to BT and only their virtual monopoly on services keeps them going. Avoid if you have any choice at all