Ordered broadband on the 4th of November date for activation the 12th.Phone call from BT on the 9th they cancelled the order but it would be reordered on the 12th,no order place rang on the 13th was told the order would be pace before 8 pm that night.Rang the next day still no reorder,then told it would be cancelled on the 20th then reordered,got fed up of waiting rang and cancelled the order was told my money would be refunded.No refund as yet 18th December after raising two complaints and being assured it would be dealt with on that day I am still waiting.Awful service.