BT BUSINESS, what an utter incompetence !!! A simple house move turned into a nightmare, a simple installation of 1 line, switch over 1 line plus broadband ! Being quoted £20 for bringing 1 residential line into a business line, put on hold because the movers manager could not be bothered to tell us that they in fact want now £40 for the £20 quote initially given ! the least of this entire saga! With more than 4 weeks notice, the day we moved we received a text message , that BT BUSINESS not sure they can do this move after all ! BT BUSINESS decided to install 2 new lines and 2 broadbands, switch over 1 line , charge cancellation fees on to the old property from where they just moved the line, than install a new line 5 DAYS AFTER we moved, charge us the installation fees on the new line installed on the old property and broadband!!! So, we ended up with a bill of £1400, of cancellation and installation fees we didn't ask for ! Friday afternoon at 5.30 pm BT ACCOUNTS COLLECTIONS, chasing us for a bill we haven even receive, but already gone to their collection company! And 6 weeks down the line, talking to different managers, BT BUSINESS still can't sort this out! Honestly! Such incompetence! I can't stretch this enough PLEASE DO NOT USE BT!!! Would save you from an ongoing stress, loss of business! The new installed line crackling for 10 days, lost business. Is hilariously SAD !!!