9.9.19 - I am having lots of problems with BT who wont allow me to leave until my contract is up (July 2020). When I re took my contract out with them it was on my understanding that we would continue getting the speed we were being provided. Since then it has dramatically dropped and they don't seem to care and say they are still providing us with the minimum speed in there terms and conditions (which is practically nothing!). If I had of know the internet speed would have dropped that dramatically then I would have never taken out the contract with them. There customer service is appalling. We turn off our wifi as it is that bad and use 4G so I really don't understand what we are paying for!