Been abroad got my kindle stolen in a blind panic trying to ring the bank as had to cancel all my cards on bt mobile kept cutting off as up to spend I was in tears thinking my accounts would be emptied out after about 5 true used my partners phone got it all sorted I got charged £70 pound for trying to cancle cards at bank my partner with 02 got charged nothing I feel bt just made money out of my misfortune 40 years loyal service amounts to being ripped off I have had trouble with my internet all the time when someone rings house phone internet goes off been too tested it nothing done still does it can not wait till my contract up go else where