Terrible experience with BT! We had BT for 2 years and there always been problems with their bills as well as not a great broadband connection. We have finally left BT despite the customer service lying to me about renewing the contract. Indeed they have been renewing the contract automatically while clearly telling me at the phone this was not going to happen and the contract was supposed to stop at the end day. Despite they record calls and so know exactly what happened, they didn't want to refund the money they took based on the lies they told me. Each person you speak with from BT customer service will tell you different answer to any question, not sure if this happens because those guys are poorly trained or because the company trained actually them very well in order to rip off clients! BT attitude towards clients is outrageous and I strongly recommend to use another provider, also because BT awful connectivity is not worth the frustration to deal with this low-standards lying company.