I have been a Bt customer for over 30 years if not more like many,i have phone line and broadband and its at the email section of the company i have massive issues with.My wifes email account has had a security issue so should be easy just pop in the account and change the details and password ..Well no there system refused to allow this said i need to call Bt ,okay so i rang a nice lady has tried to help me for nearly 45 minutes to do one simple thing reset a Password .Again no matter what we tried just refused even using Google as well as Firefox browsers.She then told me she needs to pass the issues onto a special team who cant be reached by phone for them to resolve the issues ..And the worst news can take from 24 hours to 72 hours so wife cant send email or recieve any at all on this account till its sorted.Its not bad its disgusting why am i paying so much money for a service they can not deliver or fix a issue like a new password reset in a matter of hours ..I am so annoyed specially when told by them this email is not linked to the bt account very strange as its been my wifes email for the last few years on a daily basis until today ..