You are a disgraceful company. You have now cut off my very vulnerable father.. When his ex partner transferred the account before she left, she was told by a woman in Scotland that the number could be retained by my dad at his Da4 address and that the process would be 'seamless'. Your words and hopefully recorded on the system. You are now quoting my dad 4weeks to get re connected and charging him more!! Disgusting. You have given mis information and now cut off a diabetic, isolated and very vulnerable elderly man. I am so angry. I ask that you do something now to help him.