Organised a phone line instillation 3 weeks ago to a building I’m in that currently has BT equipment in serving other buildings on site , after 40 mins signing up and them taking ages to actually identify the building from my postcode when it’s full of supply lines to other buildings, I was promised a hub at least two days prior to the engineers installation date , as this was not received and I hadn’t heard anything from them I decided to call them , not only had they taken the address down wrong they informed me the hub hadn’t been ordered ! I’d gone through everything in the initial 40 minute signing up conversation but this seems to have meant nothing , so the hub doesn’t arrive on the day of the engineers visit ,after a employee promising they could get it to my address but it didn’t happen , 4 hours into the allotted engineers appointment time with no sign of anything looking like a Openreach van I decide to call see what’s going on , after being passed round 3 times in an Irish call centre then to a Scottish call centre I find out Openreach cancelled the appointment days before without telling me and days before I was told the hub wasn’t ordered , surely at that point they could of told me it wasn’t being installed instead I waited in all morning for the hub that never came and then 4 hours at the building waiting for an openreach who’d cancelled a week before but kept it a secret , a full day wasted and 3 weeks wait for absolutely nothing , these guys are idiots of the highest calibre , got to try somebody else virgin fibre is in my area so it’s a tearful goodbye to these time wasters !! Do yourself and your blood pressure a favour and find a company actually interested in doing and showing an effort , these lot have a bloody cheek to be in business!!!