Never got a what my contract stated ....the guarantee is pure bs.. Bs service ...bs everything . Even though I pay for an extra hub that guarantees .(..theres that bs again ...) complete connectivity through my tiny 1 bed flat, I can never get connected from the bedroom .. Even though I requested my speed checks as their own website is juts pure bs too ...had no service, went online using phone data and it tells me that all connections are perfect and I am geting perfect speeds...so I test this bs by requesting speef checks sent to email ...a service they provide ..and everytime I get an email saying small glitch and they cant ....see the BS come down hard now .. Called multiple times ..promised call backs, never got them At beginning of contract I ss told by a service idiot that maybe I should be paying more and then they could've done something....actual words used by him .....100% ...when I complained about this and was promised a call from a manager...the manager went I gear you have a prob ...what is it ....so what you dont get briefed..cos the 15 different idiots I talked to all asked the same thing so surely speaking with one of them ou would've know what the problem was .. BT are now as absolutely useless as TalkTalk now that's saying something....