If I could put minus figures, I would. The service from start to finish has been diabolical. I’ve spent hours on the phone (average waiting time to get through to call centre is 30 minutes, then being passed around endlessly to numerous departments) trying to sort this issue out and keep getting fobbed off. It’s now week 6 without a phone line and I keep getting promises that it’ll be fixed with the next 48 hours. My elderly mother is left without a phone line and is having to rely on her pay go mobile for calls, spending an absolute fortune. I have opened complaints, for them to be closed without resolution and no courtesy callback.. Do not touch with a barge pole..I will be escalating this to the Ombudsman.