I ordered 2 bulk bags and chose a delivery slot, which apparently, is guaranteed. The time slot came and went. After chasing the delivery with a phone call, and then another call 25 mins later to chase up the promised return call to update me on the delivery, I was told the driver had encountered some 'issues'. 3 and half hours later i received the bulk bags. The work I intended to carry out was delayed by a day. Other plans I had made were put aside. Not the end of the world, but having ordered online with a 2 day lead time for my delivery, I am disappointed. I expected a better service.