This was my first time ordering from Bulk as I usually use MyProtein, and it will almost certainly be my last. I mistakenly entered the wrong discount code during checkout and immediately contacted customer service to request that the correct code be applied. The correct code would have given me a total discount of £11.99, and I only asked for the difference between the discount I received and the correct discount to be refunded. Instead of offering a reasonable solution, their responses were dismissive and completely unhelpful. I was told to refuse the order and place a new one, which would not only waste money and time but also increase the environmental impact with unnecessary deliveries. The refusal to process a simple partial refund demonstrates a lack of care for customer satisfaction and basic problem-solving. Their rigid and unreasonable policies make it clear they do not value new customers. I had high hopes for Bulk, but this experience has completely put me off. If you’re looking for better service, stick to MyProtein or another provider who actually values their customers. Rating: 1/5