I discovered Button and Sprung by chance on a flier inside House and Garden and feel that I was lucky to have done so. I bought our new bed through a combination of reading their concise and comprehensible website and a few conversations with approachable and knowledgeable members of staff. We are delighted with our beautiful hand-made bed and the benefits of sleeping on our new mattress are extraordinary: I wake up feeling that I am "lying on a cloud" and both my husband and I feel that the generalized aches and pains that are part of life for 60-year-olds are noticeably less in the month since our purchase. Perhaps this is the ultimate endorsement of the unique springs and the specification of the product? I recommend Button and Sprung as often as I can and would not now think of using any other company to buy a bed. I am already planning combinations for my spare rooms. The customer service matches the superb products and the website stands out in comparison with others. I am confident that I have chosen a unique and special product. The chore of making and dressing the bed is now pure pleasure and the anticipation of lying on the luxurious mattress at the end of a busy day is something really to look forward to.