I ordered my bed and mattress on video chat from NYC with Stephane for a six week delivery to LO. All the other companies that were referred to me by friends were 8-12 weeks or longer. I received a follow up to my email request for service almost immediately from Stephane - that's how I knew the customer service would be spot on. Although I knew the design and size I wanted, Stephane set up a WhatsApp video call with me to show me the fabric/color swatches, the different mattress types and the different bed options. I think it was Sophia/Stephanie (sorry) who even laid down on the mattresses for me to show me the different types. A week before delivery (when I was very nervous as I was traveling during a pandemic without furniture and an elderly mother), Martin responded promptly to my email follow ups to assure me everything was on schedule. The bed and mattress were delivered spot on the day I landed from NYC and moved into my new flat - Conrad and Rafael built the bed in a little over 10 minutes! They were also very courteous and personable - taking off their shoes which I appreciated. The super king bed is gorgeous and sturdy - no creaking sounds at all. The mattress is also extremely comfy and you don't feel the other person move! I would 100% order from Button & Sprung again and I've already told all my LO friends/family about the company. Excellent customer service and excellent product. You guys deserve the praise for delivering what you said you would!