Im very disappointed by the customer service I received - after spending so much money on an ottoman bed and mattress from Button & Sprung, I would've expected a more helpful and professional response. after not even a year of owning this bed I noticed terrible mould growing under the bed - it had spread to the bed slats and even to suitcases and stroller I had packed under the bed, There is clearly not enough ventilation under the bed so lots of moisture was getting trapped under the bed, which i only realised after we started to get a very strong mould smell in our bedroom. the problem wasn't humidity in our bedroom as we don't have mould problems anywhere else in the room. The reason why we decided to get a natural mattress is because my husband sweats a lot during the night and foam mattresses made this even worse- even though the natural mattress helped to reduce this problem it was causing lots of moisture to be trapped under the bed and due to there not being enough ventilation it caused this problem. After I had explained this to customer service I was sent back a very condescending email where they explained what mould was and why it happens -_- and as a goodwill gesture they offered to replace the boards for the ottoman bed (on the condition I would need to pick it up from the warehouse - not even offering delivery and expecting me to travel very far to pick up very heavy and large boards for my kind size bed!!!) I am now stuck with a very expensive bed which I can't use storage any more as im scared mold will start again, and also because of how bad the mould had gotten under the bed the smell of mould has not been able to be removed(as much as I have tried to clean the inside) so even though I have now removed everything from under the bed our room still smells of mold. I would highly advice against buying the ottoman bed and if so make sure to check often if mold starts to form - as sadly this was the case with us and I would have assumed problems like this wouldn't have occurred with such expensive beds that should have been built with better storage ventilation/mould resistant material and better customer service to help with problems like mine ie offering to have the bed professionally cleaned or offered a replacement (which they have not- even thing I've had this bed for less than a year)