We ordered from Button & Sprung when we were let down badly by another furniture company who failed to fulfil an order. We had not heard of Button & Sprung before, but they appeared on our google search, and we had identified an ottoman bed which we liked the look of and which met our storage needs - the Lupin. We contacted them on 23 October - they were polite, helpful, and, furthermore, confirmed that the bed would be with us before Christmas. By 25 October, we had our fabric samples and had placed our order. On 7 November, our delivery was scheduled for 6 December. Their two-man team erected the bed - hassle-free. It is a beautiful bed and we whole-heartedly recommend. Button & Sprung's approach to pricing is also refreshing - there is no stress trying to find discounts, no disappointment at having missed out on some past 'sale' price and no dread that there will be some imminent sale when you've already confirmed an order but yet to receive it - bliss!