I went to the showroom to see the beds, and I was so well looked after. My son was too, with kids movies, juice and headphones! I was happy with the bed I chose and then tried out mattresses - having thought I'd buy a mattress elsewhere, I changed my mind after learning about the Button & Sprung craftmanship and materials, and then trying a few out and feeling how comfy they were! My delivery was booked in easily by the shorroom team member, and then the communication was great. I got a two hour window for delivery rather than having to stay in all day. Finally, the delivery team did the assembly which was a godsend. I'm so happy with the quality and comfort of my bed and mattress. I would recommend Button & Sprung to anyone!