Buying: A great experience. Stephane was absolutely brilliant in making certain he understood our needs and relating them to specific mattresses. There was no hard sell, no upselling pressure, just plain old common sense, added to genuine professionalism, amazing product knowledge and an obvious desire to help. Oh, the pillows and clean pillow cases, for use while mattress testing, was a most welcome surprise as was the tea! Delivery: All companies should under promise and over deliver especially when shipping their products. Button & Sprung certainly did this. The estimated four week delivery schedule was achieved in three weeks and one day. The two delivery chaps were lovely, placed the mattresses on the bed and removed all packaging. The Mattresses: We chose the Teesdale Super King zip & link. They are truly superb, made in England (a bonus) of all natural materials and although it’s early days, we’re certain we made the right choice. We’re sleeping well and in great comfort too. Stephane also provided a recommended schedule for rotating / flipping which was really appreciated. This may not seem important, though it means we don’t have to bother creating a schedule, or worse having no idea when and what we did last time!