Good, knowledgeable sales people in a functional, not flashy, showroom with no pushy selling - just professional helpful advice and, after sampling various mattresses, a discussion of the merits and differences of each which was handled in such a way as not to lead us to the most expensive option but which enabled us to understand what we thought we had experienced and why. The ordering process was very simple and efficient. Subsequently, the proposed delivery date and time were adhered to. All in all an enjoyable shopping experience - not something I find that common!