We visited the showroom and everyone was very knowledgeable and helpful. We took samples of our wallpaper and carpet to match our colour scheme and Dee went and fetched fabrics to tie in the scheme. We were not hurried and were given plenty of time to try out all the mattresses without feeling stressed, we even got tea and chocolate biscuits :-) After ordering our bed and mattress the store kept us in touch with delivery dates/times etc and everything arrived as predicted. We are both extremely happy with our Burdock Divan bed and Perendale mattress, it was perfect from the first night we slept on it. Yes, I agree I could have got a bed and mattress for less than half the price from high street retailers but bearing in mind I love sleeping and Sunday lie in's its definitely worth the money! One teeny weeny gripe, my Husband said the delivery guys were a bit heavy handed and didn't really have much clue about getting the bed upstairs but there was no damage so all was good. I would highly recommend Button and Sprung - thanks so much Mr & Mrs Jackman