Purchase was easy but using the voucher was another matter. I bought the voucher in response to a promotion using a hotel I’ve visited a few times before (without a voucher). I tried following buyagift’s prices to book the hotel and was shocked when it said I had to pay a further cost to redeem the voucher. I got in touch with customer services and asked why I was being charged so much extra to book a hotel with my voucher and they told me it was because the buyagift website wasn’t yet ready to take hotel bookings. I waited 3 months and tried again and I was told exactly the same thing. I asked if they could help me book without having to pay hundreds of pounds extra and they didn’t reply. Buyagift for hotels Is definitely not recommended. I have screen shot the emails but I’m unable to upload them here.