I ordered a two night break for my best friend's 50th birthday. I deliberately went for next day delivery as I wanted it to arrive on the day of her birthday. What arrived was somebody else's gift. So she opened it and was chuffed and then I had to tell her it wasn't her present! Hers turned up 2 days later. I have complained and asked, at the very least, to have the next day delivery cost returned. I was told somebody would call me back but nobody has despite a follow up email. Extremely disappointed. Surprise for a lifelong friend ruined.
3 years ago
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