I tried to purchase an item with the Black Friday discount but the discount was withdrawn and a higher amount charged. In addition the payment was not processed by your bank but was submitted as a pending transaction which has tied up my account at a time when I needed access to all my accounts. In addition I am still receiving e mails/ messages asking me to complete the payment At the moment I am very unhappy with the situation but if not with your staff who have been as helpful as they can. I am still unable to go ahead with the purchase, which is really poor at this time of year.