The process took a long time, I was left hanging on the phone around 15 to 20 mins! Eventually I had a conversation. The operator asked me several questions that I had previously and all ready answered! So that was extra time and not needed if he had read my message in the first place. I was offered a certain time slot and no other was offered, apparently there is a time restriction when booking with them but on calling the actual place that im going to at the spa, they rearranged my time slot for me as a matter of goodwill because I didnt know about the restriction. The reason i made the call in the first place was because going online didnt allow me to make my booking so i had no choice but to call. Would i go with them again, im not sure. It may be a good price but its taken me alot of extra time and effort to arrange everything that other companies do for you. So i will have to think about it. All in all, not a great impression was made.