Firstly, I signed up to receive a ‘new customer’ discount code to use with my purchase but this was not emailed to me. I spent 25 minutes in a ‘customer service chat’ queue waiting to resolve this problem whilst my gift was in the basket. To be fair, the assistant was very helpful arranged a refund for the discount voucher I didn’t receive but I had to pay for the item in full first & provide an order number. However, I am STILL waiting the the gift to arrive in its special gift envelope! This is so disappointing as this was for a friend’s special birthday last Saturday. Here we are on Monday & it’s still not arrived. Come on BUYAGIFT Company - get your act together! You’ll be losing customers otherwise.