I haven't used your services before and from a user experience it's very convoluted. 1. Buying the gift and paying was easy 2. Using the gift was frustrating and time consuming as explained below: - Entering codes and pins multiple times to find your option - contacting your preferred option to be told they have no availability until next year - contacting your 2nd option to be told they have no availability until next year - contacting your 3rd option to be told they have no availability until next year - contacting your 4th option to be told they have no availability until next year - contacting your 5th option to be told they have no availability until next year - contacting your 6th option to be told they have no availability until next year - Each time having to call, go on hold or be told to call back Ultimately I had to rebuy the experience direct with a different provider which was far easier and i could use it on the weekend I wanted which was as a birthday surprise. I will never use one of these gift sites again as it is not conducive to treating a partner, friend, family member on set dates.