Warning: Do Not Use Buyagift. Book directly instead. Most of these reviews which say how great they are "must be fake" and requires investigation, as several friends and family have also experienced issues with vouchers and poor customer service from Buyagift. My wife and I redeemed the buyagift voucher plus an additional payment of £41.00, to book the family Shrek World and london riverpass boat cruise, for our daughter's birthday. However, the day was ruined! We wished we never used buyagift and purchased directly instead. Firstly, on attendance at shrek world, the voucher was not recognised by their system and we had to call a Manager at the site to discuss the issue, after 45mins and embarrassment they finally allowed us entry without paying but said it was as a goodwill gesture and only on this occasion. The riverpass voucher was not accepted, as we were informed the voucher is invalid and needs to be updated to be redeemed at Westminster Bridge pier (not London Eye), both (London Eye and Westminster) piers confirmed we can not board without a valid voucher, therefore this experience voucher was not used and we had to pay out of our own expense for a very short boat trip, although the money was supposed to be used for a meal at a restaurant, but we promised our daughter the boat ride. As a result we had to get a fast food takeaway and the birthday plans for our daughter was ruined! We submitted a complaint, however the Customer Service at Buyagift is absolutely appalling. There is no contact number to speak with someone, obviously because to avoid speaking with the overwhelming number of unhappy customers! Instead they use a very time consuming chat service or email process. Someone by the name of Josh/Joshua was assigned to our complaint case, however he seemed to not care about our ordeal nor the importance of resolving the matter urgently. When we used the chat service and email again we hoped a different person would respond, but we had the same person, lacking any empathy about our circumstances. We submitted our complaint and request for a full refund on 27th June 2022. We were told they give their suppliers 10days to investigate and respond. Despite waiting and after several attempts to chase a response or a refund this carried on well outside the given timeframe. It started to appear they knew about the issue and was trying to keep us waiting until we gave up, as they attempted to send an email advising "Case being closed" as they expected us to monitor our emails for a response from them at random times. 5th September 2022, we finally received a response, offering us only £10.69 refund, which is appaling behaviour and well far from sufficient!