I have a mixed review. I have bought several Buyagift vouchers and not had a problem booking a 2 night hotel break until recently. I tried to book Mansion House in Scarborough and I was told I couldn’t book when it’s half term so I tried to book the week after, I was told quite abruptly we will be given a standard double room and would have to pay for breakfast because it wasn’t included (which I was aware of) when I said we didn’t want breakfast I was told we have to have breakfast because they don’t make any money on the voucher bookings. I don’t know why they do the vouchers then. I will look for an alternative hotel with better customer service.