Based on my personal experience of dealing with this company , I would try avoid having anything to do with them. I have recently retired and my former employer gave me some Buyagift vouchers for a theatre trip and an overnight hotel stay. I was able to register the vouchers and even managed to book a show and a hotel for 2nd February ( in London ) , however , further rail strikes have been called for 1st and 3rd February which will make it very difficult for our trip to take place. I contacted Buyagift ( via a Live Chat ) and asked if the dates of our trip could be amended in view of the likely travel difficulties on 2nd February - they came back with a very simple "NO". Surely there should be some flexibility in these types of situation ? I would never consider giving Buyagift vouchers to anyone in view of their very restricted usage policy and , if you are thinking of giving them as a gift , I would suggest you reconsider - unless you are 100% certain that the activity ( hotel stay , theatre trip etc ) can be enjoyed on the day the booking is made for.