Absolutely hopeless cant get through to anyone by phone and no response to emails sent .Don't waste your time or money .I bought two breaks as gifts before covid ..these were extended but I need to contact someone regarding options as there seem to be very few in terms of places we can stay .Both my friend and I have emailed absolutely no response ,its appalling customer service..almost non existent.I do not want to lose the money I spent on buying these vouchers ,but I am losing faith in getting hold of anyone ,as they make it virtually impossible. Would not buy anything from them again ...Don't be tempted by their what seem ‘ to be great ‘ offers as I was ...there are so many restrictions attached and as stated the customer service is really poor .would give a 0 if options allowed ..AVOID !