So hard to actually book something and quite often the prices offered are much higher than if you were to buy direct. The experience I have a voucher for is no longer available and the alternatives being offered to me are WAY overpriced - they wants the value of my voucher (£30) plus an extra £18 for 2x tea and scones at a standard high-street cake shop chain - there is no way that this is anywhere near the actual cost that this retailer charges. it's complete scam and complete waste of money. They seem to just rely on people giving up and never using their "voucher". Scam - avoid!