We received a Buyagift voucher as a gift. The voucher was for a Two Night Memorable Break for Two including breakfast, with a choice of very many hotels/destinations. The voucher cost £140, unfortunately, we were unable to use it within the time limit of the voucher so I paid £20 to extend it until October this year (2023). I recently went online to redeem the voucher, we had decided to go to a hotel near to Alton Towers and make an experience of it. I did my research on the hotels available through BuyaGift and rang our chosen hotel to check availability. Having confirmed they had a standard room availability I booked Alton Towers (we are passholders) and then went to Buyagift to redeem our voucher for our chosen hotel. On trying to complete the booking there was an extra charge of £87 without any explanation of why! Having already booked Alton Towers we had no other alternative but to complete the booking! According to the What I Need To Know paragraph an extra charge may be incurred if we wanted to upgrade to a better room or add any extra meals - we did neither! I have been in touch with BuyaGift (and that was no mean feat!) but have got nowhere! One explanation was that since the voucher was bought, prices have risen and the additional cost has been passed on! Surely when you buy a voucher for a particular experience that should be honoured whether there has been a price increase or not! I doubt if prices had gone down they would reimburse the difference! They have offered to cancel the booking - but having already booked Alton Towers we had to continue! In my opinion BuyaGift is a rip-off!