Really awkward to use vouchers.. booked and hotel cancelled casting no availability even though I’d had confirmation. Finally did book hotel and buyagift called me to say it was cancelled and then 30 minutes later called me again to say no it wasn’t.. hotel we finally booked and trust me it was really difficult, was dirty and staff really rude, inadequate air conditioning when it was 28 degrees outside.. it literally was cooler in the hallway than in our room.. had to leave early next day a day early as no sleep all night - buyagift refused to refund even though hotel was not fit to stay in with mould, stains and non working air conditioning.. AVOID!!!!