I just wanted to raise awareness. My sister, despite being a nurse and earning a low wage, bought me a Buy-a-Gift voucher box last Christmas. As the expiry was approaching, I thought it was time to use it. I'm reasonably tech savvy, so the level of frustrations I experienced with trying to redeem it, I felt the best place for the voucher was the bin. We only had £49 to spend, so we ate two meals at ASK Italian. Simply put, we cannot redeem it. Went round and round in circles with Customer Service. You cannot write, email or call to complain. The only option is via Chat option. I've kept my transcript, and the customer service person could not resolve it. They then suggested I pay £20 to extend it. I pointed out it was an issue with their system, and they extended it for 12 months without a fee. I was told it would be resolved, and that I would receive an email shortly. No email. I tried to go onto the customer service Chat this morning, but they are closed due to staff training. I would suggest people do not purchase these vouchers from Buy-a-Gift.com. The narrow customer service options, for me, dictate the type of company you are dealing with. It feels like a modern scam to me. The voucher will probably end up in the bin, and it's not worth the time or frustration. Update today, just seem a small transaction from Buy-a-Gift.com for £9.01, not authorised. Just spoke to credit card company to reverse the transaction. You’ve been warned.