Absolutely awful!! My mum bought myself and my husband the “2 night luxury getaway” and spent good money on it for our Christmas gift. We cannot find anything above crappy pub inns/back and beyond B&B’s - nothing in any of the various areas we have tried. There is simply nothing luxury about any of it. Awful website, awful customer service. WHSmith(where the voucher was purchased) are refusing to refund us and pushing us back to Buyagift. Buyagift pushing us back to WHSmith. It’s an absolute con and I am furious that my mum is stressed and upset that the gift she thought would be really lovely for us, has turned into her being hugely out of pocket at this stage. We haven’t used the voucher, we can’t get anything booked and will not even entertain the idea of being forced to pay £100’s extra just to try and secure a half decent hotel. Next step is to try WHSmith head office/complaints department(wish me luck) No one wants to take responsibility and sort the refund for us. Do not buy these vouchers!!!