Terrible, stay away from this company. I was bought a Buy A Gift voucher for Christmas and was looking forward to booking a night away with the voucher, what followed was an absolutely fascicle series of events which has left a sour taste in my mouth. Loading up the website and redeeming the voucher, and £20 of my own money, against a ‘memorable’ night away I drew up a list of 5 or so hotels which looked lovely and were in the right location. Upon redeeming this new voucher none of the hotels appeared on the booking site. A quick check on the hotel's websites showed they all had availability for the dates put in. Getting in contact with one or two of the hotels it would seem that a lot of them have stopped taking Buy A Gift vouchers. Not surprising considering how difficult it is to use the voucher in the first place. I got in contact with the customer service team before the new year (December 2023) and they were happy to help…to begin with. A few back and forths asking for money back and voicing my opinion of the system Buy A Gift has in place have left me no closer to a resolution than when I started. In all fairness, however, they did give me back the additional £20 I paid. But that was after asking a few times for it back. With no number to call to talk to someone, you have to wait days for a response. I’ve currently been waiting a week for the customer service advisor to get back to me. You’d think that a company that advertises in big supermarkets and newsagents up and down the country would have an effective system in place to help when things like this arise. It seems like Buy A Gift is all too happy to take your money but when it comes down to brass tacks they run away and leave you stranded £100 worse off. I have yet to be able to buy a gift. All I’ve had so far is a month of headaches and stress. The customer service advisors I’ve had have been as helpful as they can be, but they can only do so much when they’re operating under T&Cs. I wouldn’t buy anything from this website in the future, I’d be more than happy to spend my money with their competitors instead.