I've brought several experiences from buyagift. Because if you manage to get what you paid for it's usually a good deal. However this no longer seems to be the case. I purchased a voucher which stated most hotels included breakfast within the cost of the voucher. Unfortunately I can't find any. I searched dozens of options. No breakfast included..unless you pay extra. I flagged this up with customer service. They replied not all experiences include breakfast. I replied your advert says most do include breakfast. So invited them to find me one within the cost of my voucher..this went backwards and forwards for several messages. In the end they stopped replying. Either because they couldn't find me anything or they were unwilling to look. I've left a similar review on another page. I got a standard reply which many of the reviewers had received. Stating hoe sorry they were and my experience would be used to learn from. It wasn't tailored to my review. It seems that once they have your money they are not interested in their commitment to your experience. I won't be using buy a gift again for any of my short breaks. There are plenty of other companies that do these experiences better than this company