We were gifted a voucher and looked through the options. We paid an extra £50 to book a place that looked lovely. After eventually finding an available date we were told to pay an extra £29 for the meals it stated was included in the voucher. There was no option to not pay that extra and I was so frustrated and just wanting to get the booking confirmed I paid it. Trying to talk to a person to try and get the money back is incredibly difficult. There's not even an email or customer service reps to talk to. I want my refund or for them to list the actual cost on the website. No luck yet.